Returns and refunds:
It is possible to cancel or make changes to your order before it is dispatched.
- To cancel your order, please contact us and we will cancel the order for you immediately.
- To make changes to your order, please contact us and let us know the changes you require.
Please note that orders cannot be cancelled once they are processed. The processing time of orders is 24 hrs.
The items can be returned within 7 days of delivery in case there is an issue with it.
Please note that any postage costs incurred when returning your items during this period will be at your own cost, unless the item is damaged, or was sent in error.
The item was found to be damaged or faulty. We will either replace the item or give you a full refund (including postage costs).
This policy does not extend to any items which have been opened or whose seal has been broken. The item was incorrectly supplied. If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
Once your return is received and inspected by our team (within about 72 hours of receipt), your return will be processed and you will receive an e-mail notification. Refunds will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company or your bank, it may take additional 2-10 business days after your credit is applied for it to post to your account.